Privacy Policy
A legal disclaimer
Privacy Policy
Effective Date: 24th Jan 2024
At Hassle Free Clean on Yorkes, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and safeguard your information.
1. Information We Collect
We may collect personal information such as:
-
Your name
-
Contact details (phone number, email address, address)
-
Details about your cleaning service request
-
Payment information (if applicable)
-
Any messages or information you provide when contacting us
We may also collect anonymous data (like website traffic information) to help us improve our services.
2. How We Collect Information
We collect personal information when you:
-
Contact us by phone, email, website form, or social media
-
Request a quote or make a booking
-
Visit or use our website
Some information may be collected automatically through cookies or similar tracking tools used for analytics.
3. How We Use Your Information
We use your information to:
-
Provide and manage our cleaning services
-
Respond to your enquiries and manage bookings
-
Process payments and send invoices
-
Improve our customer service and website
-
Comply with legal obligations
4. Sharing of Information
We will never sell or rent your personal information.
We may share information only when necessary to:
-
Provide our services (e.g. with payment processors or booking systems)
-
Comply with legal requirements or protect our legal rights
-
Prevent fraud or misuse of our services
Any third-party service providers we use are required to keep your information secure and confidential.
5. Security of Your Information
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.
Your data is stored securely and only accessible by authorised staff.
6. Access and Correction
You have the right to:
-
Access the personal information we hold about you
-
Request corrections if your information is inaccurate or out of date
Please contact us using the details below. We’ll respond to your request within a reasonable time.
7. Privacy Complaints
If you have a concern or complaint about how your information has been handled, please contact us first.
We take all privacy complaints seriously and aim to resolve them promptly.
If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
8. Contact Us
If you have any questions or requests about this Privacy Policy, please contact:
Hassle Free Clean on Yorkes
0427 588 973